Privacy Policy

Donor’s Privacy Policy, Term’s and Conditions

The Policy applies to everyone visiting or using this website for donations or any other purpose. Ranju Foundation takes your privacy seriously and treats all financial information about any transaction you have with the Foundation as highly confidential. In addition, Ranju Foundation does not share details including e-mail addresses or phone numbers of any of our donors or constituents, with any third party.

The Foundation deeply and sincerely values all contributions to sustain our mission. To protect the privacy of our donors and their special relationship with Ranju Foundation, the following shall be maintained:

Ranju Foundation may request personal information online, such as name, address, phone number, email address, credit card details, etc, only for the purposes of accepting donations to Ranju Foundation (“Donor Data”).
Ranju Foundation does not trade or sell anyone’s personal information with any third party.
Ranju Foundation offer donors the option to be recognized anonymously.
Donors may receive solicitations, emails and newsletters from Ranju Foundation, however a request can be made, at any time, to not receive.
Ranju Foundation does not track, collect or distribute personal information entered by those who visit the website of Ranju.
Ranju Foundation’s hosting data server provides data protection meeting PCI DSS (Payment Card Industry Data Security Standard), encrypted communication via SSL (Secure Sockets Layer) technology, intrusion detection for all devices and network nodes, state-of-the-art firewall infrastructure that detects malicious application attacks, virus protection, network load balancing devices via Citrix, and patch management, security and vulnerability monitoring and tracking, and SQL server attack protection via applications to detect SQL Injection and Cross-Site Scripting Attacks.

To assure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the not-for-profit organisation and the causes which they are asked to support, we assure the following:

To be informed of Ranju’s mission, including the way the Foundation intends to use donated resources, and of its capacity to use donations effectively for their intended purposes
To receive appropriate acknowledgment and recognition
To be assured that information about their donations is handled with respect and with confidentiality to the extent provided by law
To expect that all relationships with individuals representing the Ranju Foundation to the donor will be professional
To feel free to ask questions/ clarifications when making a donation and to receive prompt, truthful and forthright responses.

Donation Refund policy

Ranju Foundation follows a reliable refund policy to let our donors feel privileged about their association with us. We take utmost care about processing donations as per the mandates signed by our donors in the donor forms, both offline and online. But in case of an unlikely event of an erroneous deduction or If the Donor wants to cancel/revoke the donation, Ranju Foundation will respond within 7 working days from the date of receiving the complaint from donor. The timely refund of the wrongly deducted amount will depend on the type of transaction used by the donor.

In such cases of refund, Ranju Foundation shall be able to initiate refund in the following cases:

A proof showing that the amount has been deducted from the donor’s account for donation along with a written communication for refund shall be shared with the Foundation within two (02) days from such a donation.
If the receipt has been issued by the Foundation, then the donor is required to return the original receipt at our official address.

In the case of tax exemption certificate already issued, refund will not be possible.

We can be contacted for refund request through the following: ranjufoundation@gmail.com

*International donations will require more working days for refund.

How the Information is used

Donor Data may be used for these kinds of purposes:

Distributing receipts and thanking donors for donations
Informing donors about upcoming fundraising and other activities of Ranju Foundation
Internal analysis, such as research and analytics
Record keeping
Reporting to applicable government agencies as required by law
Surveys, metrics, and other analytical purposes
Other purposes related to the fundraising operations

Anonymous donor information may be used for promotional and fundraising activities. Comments that are provided by donors may be publicly published and may be used in promotional materials. Ranju may use available information to supplement the Donor Data to improve the information we use to drive our fundraising efforts. Ranju may allow donors the option to have their name publicly associated with their donation unless otherwise requested as part of the online donation process.

Information from Payment Processors and Other Service Providers: Payment processors allow donors to give donations electronically using a payment services account, a credit card, or other payment method. These processors collect certain information from donors, and the privacy policy for such information must be consulted with these payment service providers by the donors.

To provide donors the best possible experience, we work with service providers and may share Donor Data and other information with, or have it transmitted through them. Such service providers include, for example, collocation facilities and bandwidth providers as well as organisations that help non-profit organizations with fundraising.

Security

Ranju is committed to protect Donor Data from unauthorised access, alteration, disclosure, or destruction. Among other things, we endeavor to adopt a range of security practices, including measures to help secure web access to sensitive data and undertake efforts to address security vulnerabilities for various tools and databases.

Other Disclosures

Ranju may disclose information when required by law; when needed to protect its rights, privacy, safety, property, donors, or users; and when necessary to enforce its terms of service.

Updates

Ranju may change this Donor Privacy Policy from time to time, at its sole discretion. Any and all changes will be reflected on this page. Substantive changes may also be announced through the standard mechanisms by which we communicate with our users and community. You should periodically check this page for any changes to the current policy.

Data Retention

Ranju seeks to retain donor-related information only as needed to fulfil the purposes described in this policy unless a longer retention period is required by law or regulations. For example, tax laws in India may require the Foundation to maintain contact information and contribution level of donors.

Ranju stands indemnified from any loss, harm, cost or claim, that may arise due to any act, omission or commission committed by any user or visitor of this website and therefore disclaims itself from any liability thereof.

By using or visiting this website, each user or visitor is implicitly accepting this Privacy Policy.